Love it - we all should have a "celebration budget."

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"IBM has been the biggest proponent of the idea, usually to push its analytics software and systems. Cities and commerce and even the planet itself can be made smarter by analyzing Big Data, IBM often says."

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Nailed it!

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Liked this quote: "interactions across so many touchpoints actually form a customer experience journey..." As well as the car rental examp.

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@ John Buckley You have it exactly right John. Our system of gerrymandering districts has gone horribly wrong, allowing politicians on both sides of the isle to become more bold in their extreme views and not feel the need to meet in the middle, as the founding fathers intended. Gerrymandering needs to be taken out of the hands of the people that benefit from it and either replaced with an entirely different system or put in the hands of a neutral 3rd party.

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Lead From Where You Are - NOW

Her five tips at the bottom are excellent.
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