Own Your "Failures"

Great advice and something I look for in all the candidates I interview. "Failure" isn't bad as long as you learn something...



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Recipe For a Great Customer Experience

Customer Experience = Success + Effort + Emotion; Nailed it Bruce - thanks for leading the way on all things CX!


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Work With and For Others, Not Against Them

Points #1 and #2 make sense but #3 and #4 seem, well, creepy. Agree with the intent though.



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Can Emotional Intelligence be misapplied?

Yes - when applied like peanut butter across everyone. Leaders have a special need for high EI while most non-leaders need high CI.





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