Loved this quote: “I like to understand how people see the world,” A CEO tells me. “It’s always different for each person. I’m fascinated by the ways people think about things, what’s important to them, how they put their world together.”

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"I try to be the right leader for the right moment."

http://pulse.me/s/qo7h4



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Now that's engaged! "Ambassadors know that the company they work for is a great company, has a great mission, and has great customers."

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Wow - awesome...

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Stay FOCUSED, find your FLOW, protect how you spend your TIME

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I liked this quote: "Although they certainly care about an efficient process, the research above suggests that customers care far more about feeling welcomed and treated by competent, friendly employees."

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Spot on Dave! Nice job.

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Liked this concept: “How many talented young people have you sponsored over the years--people who now hold key positions in this company--so that if I asked you to do something impossible next week that involved liaising across seven geographies and five functions, you could pull it off?

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This article could have been so much more...meaningful, useful, comprehensive.

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