Verus Leadership: I liked this quote: "Although they certainly care about an efficient process, the research above suggests that customers care far more about feeling welcomed and treated by competent, friendly employees."

Wednesday, September 11, 2013

I liked this quote: "Although they certainly care about an efficient process, the research above suggests that customers care far more about feeling welcomed and treated by competent, friendly employees."

http://lnkd.in/sFDZ2G

via LinkedIn

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