How Employee Engagement Drives Growth

In 2012, Gallup conducted its eighth meta-analysis on the Q12 using 263 research studies across 192 organizations in 49 industries and 34 countries. Within each study, Gallup researchers statistically calculated the work-unit-level relationship between employee engagement and performance outcomes that the organization supplied. Researchers studied 49,928 work units, including nearly 1.4 million employees. This eighth iteration of the meta-analysis further confirmed the well-established connection between employee engagement and nine performance outcomes:

• customer ratings 
• profitability 
• productivity 
• turnover (for high-turnover and low-turnover organizations) 
• safety incidents 
• shrinkage (theft) 
• absenteeism 
• patient safety incidents 
• quality (defects)